If the National Highway Traffic Safety Administration (NHTSA) believes there is a safety-related defect in a group of cars, it reserves the right to open an investigation. These investigations are often sparked by warranty claims and consumer complaints online.
The National Highway Traffic Safety Administration (NHTSA) will sometimes pass a request to the Office of Defects Investigation (ODI) if it believes there is a possible safety-related defect in a group of vehicles.
These investigations are often sparked by consumer complaints online, warranty claim data, or petitions from consumer safety agencies.
Now? You wait. And because this is the government we’re talking about and a problem potentially resulting in millions of dollars in recall costs, you can bet you’ll be waiting a while.
The ODI splits its investigations into multiple stages:
NHTSA and ODI will only look into safety-related defects – busted axles, engine fires, tires popping off, etc.
That means that complaints regarding peeling paint, radio gremlins, or poor infotainment – no matter how widespread – won’t be investigated.